PEACE OF MIND: OUR COMPREHENSIVE INSURANCE AND SAFETY MEASURES FOR SENDING YOUR DIAMONDS & JEWELRY
When you send valuable jewelry or diamonds to us, we understand that security and peace of mind are everything. This page explains the comprehensive measures White Pine takes to ensure your items are fully protected — from the moment you hand them to FedEx through to sale or safe return.
WHAT AMOUNT DO WE INSURE YOUR ITEMS FOR?
STANDARD COVERAGE
We insure your items for the mid-point of the initial price estimate we provide. This approach balances protecting your investment while accounting for the variable nature of valuations until a final assessment is made. Our standard policy covers values up to $50,000, designed to meet the needs of most transactions.
HIGH-VALUE ITEMS
Should the estimated value of your jewelry or diamonds exceed $50,000, we arrange special insurance coverage to match the increased value. This tailored approach ensures that high-value items receive the appropriate level of protection reflecting their full financial and sentimental worth.
CONTINUOUS PROTECTION: COVERAGE FROM SHIPPING TO SALE OR RETURN
Your item remains fully insured throughout the entire process — from the moment it is scanned at FedEx until it becomes part of a finalised sale or is returned to you. Coverage is continuous across transit, evaluation, and either the selling phase or the return journey. Your item is safeguarded against unforeseen circumstances at every stage.
INSTRUCTIONS FOR A SUCCESSFUL SHIPPING PROCESS
By following these guidelines, you can be confident that your valuable jewelry or diamonds are protected from your hands to ours.
PACKAGING
Use double boxing — place your item in an inner box, then place that inside a larger outer box. Securely tape all seams on both boxes. Ensure contents do not rattle. Do not indicate on the outer packaging that the contents include jewelry or diamonds.
SHIPPING METHOD
Ship exclusively through a FedEx Office or FedEx Ship Center — staffed locations only. Avoid FedEx Drop Boxes, FedEx OnSite, and any unstaffed locations, as these do not meet our security standards. Contact us if you need help locating a nearby FedEx centre.
AT FEDEX
Always obtain a receipt confirming FedEx has taken possession of your package. Our insurance coverage begins the moment your package is logged by FedEx — so this receipt is your confirmation that full protection is in effect.
UPON ARRIVAL
We document the opening of every package on camera to verify safe arrival and condition. Our experts will then promptly evaluate your items and make an offer. If you choose not to accept, your items are returned to you at no additional cost.
FREQUENTLY ASKED QUESTIONS
WHAT INSURANCE COVERAGE CAN I EXPECT WHEN I SHIP TO WHITE PINE?
We provide insurance coverage for the mid-point of the price range we initially quote you. This ensures your possessions are protected from the moment they leave your hands until they reach our facilities.
HOW DO I KNOW MY ITEMS ARE SECURE DURING SHIPPING?
We recommend using our pre-approved shipping methods, which include secure, fully traceable FedEx services. Your package is monitored at every stage until it arrives safely at our location.
WHAT HAPPENS IF MY ITEM GOES MISSING DURING SHIPMENT?
In the unlikely event of a loss during shipping, our insurance will cover the agreed mid-range valuation of your items. We process the claim on your behalf to ensure it is seamless and stress-free.
HOW IS THE PRICE FOR MY ITEM DETERMINED?
Our experts assess each piece based on the 4Cs for diamonds (cut, color, clarity, and carat weight) and the overall condition and market demand for jewelry. We aim to offer competitive prices that reflect the actual market value of your items.
HAVE YOU EVER LOST A PACKAGE?
In approximately 6,000 shipments over the past five years, only two packages have been lost — a loss rate significantly below industry standards. All packages are insured from the moment they are in FedEx's possession, providing an additional layer of security and peace of mind.
WILL I RECEIVE THE FULL INSURANCE AMOUNT IF MY ITEM IS LOST?
Yes. You will receive the total insurance coverage amount stated in the email accompanying your shipping label, with no deductions. We commit to honoring the exact figure specified in our initial communication, giving you full transparency and confidence.
HOW DO I START THE SELLING PROCESS?
Visit our website and complete a sales inquiry form. We will then provide a preliminary quote and detailed instructions on safely sending your items to us for an official evaluation.
OUR PROOF OF INSURANCE
ABOUT BERKLEY ASSET PROTECTION
Berkley Asset Protection is a specialised insurance provider and part of the W.R. Berkley Corporation, a Fortune 500 company. They focus on comprehensive insurance solutions for high-value assets — from fine art and jewelry to precious metals and other premium commodities. Each client receives coverage tailored to the unique characteristics and risks associated with their specific valuables. Learn more about Berkley Asset Protection here.
READY TO SELL WITH CONFIDENCE?
With robust insurance coverage, a proven shipping process, and a track record across thousands of transactions, White Pine provides the security and transparency you need to sell your diamonds and jewelry with complete peace of mind.
