Peace Of Mind: Our Comprehensive Insurance and Safety Measures For Sending Your Diamonds & Jewelry

 

Explore the comprehensive measures we take to ensure the safety and security of your valuable jewelry when selling your items to White Pine. Learn how our robust insurance policies and meticulous shipping procedures safeguard your treasures every step of the way.

 

What Amount Do We Insure Your Items For?

At White Pine, we prioritize the security and value of your items throughout the shipping process. To ensure peace of mind, we provide insurance coverage for the mid-point of the initial price estimate we offer you. This approach balances safeguarding your investment while accounting for the variable nature of valuations until a final assessment can be made. By insuring your items for the range's middle value, we ensure you are protected financially, regardless of fluctuations in the final appraised value. This policy is part of our commitment to maintaining transparency and trust with our clients, ensuring that every transaction is handled with the utmost care and professionalism. 

At White Pine, we ensure that every item you send is protected by our insurance policy, which covers values up to $50,000. This level of coverage is designed to meet the needs of most transactions, providing robust protection within this range. For items valued higher than this threshold, we recognize the need for additional security measures. Therefore, should the estimated value of your jewelry or diamonds exceed $50,000, we will arrange special insurance coverage to match the increased value. This tailored approach ensures that your high-value items receive the appropriate level of protection, reflecting their financial and sentimental worth.

 

Continuous Protection: Insurance Coverage From Shipping To Sale Or Return

Your item remains fully insured throughout the entire process, from when it is scanned at FedEx until it becomes part of a finalized sale or is returned to you. This continuous coverage ensures that your valuables are protected every step of the way, during transit, evaluation, and either the selling phase or the return journey. By maintaining comprehensive insurance coverage throughout, we provide you with peace of mind, knowing that your item is safeguarded against unforeseen circumstances until it is either sold or safely back in your hands.

 

Frequently Asked Questions: 

What insurance coverage can I expect when I ship my jewelry to White Pine? We understand the importance of security for your valuable items. We provide insurance coverage for the mid-point of the price range we initially quote you. This ensures that your possessions are protected from the moment they leave your hands until they reach our facilities.

How do I know my items are secure during shipping? "Security during transit is paramount. We recommend using our pre-approved shipping methods, which include secure, traceable services to ensure that your items are monitored until they arrive safely at our location.

What happens if my diamond or jewelry goes missing during shipment? In the unlikely event of a loss during shipping, our insurance will cover the agreed mid-range valuation of your items. We will process the claim on your behalf to ensure it is seamless and stress-free.

How do I sell my jewelry or diamonds to White Pine? To begin, please visit our website and fill out a sales inquiry form. We will then provide a preliminary quote and detailed instructions on safely sending your items to us for an official evaluation.

How is the price for my diamond or jewelry determined? Our experts assess each piece based on several factors, including the 4Cs (Cut, Color, Clarity, Carat) for diamonds and the overall condition and market demand for jewelry. We aim to offer competitive prices that reflect the actual market value of your items.

What makes White Pine a trusted partner for selling my jewelry? With over a decade in the recycled diamond industry, White Pine prides itself on ethical practices, transparent processes, and a rock-solid commitment to customer satisfaction. We ensure that every transaction is handled with professionalism and care.

Have You Ever Lost a Package, and How Do You Guarantee My Item Won’t Get Lost? While we strive to ensure every package is delivered safely and securely, it is essential to be transparent about the realities of shipping. We cannot guarantee that a package will never get lost; however, our track record speaks to the effectiveness of our safety measures. Only two packages have been lost out of approximately 6000 shipments in the past five years. This demonstrates a loss rate significantly below industry standards, emphasizing our commitment to secure and reliable shipping practices. Additionally, all packages are insured from the moment they are in FedEx's possession, providing an extra layer of security and peace of mind.

Will I Receive the Full Amount Mentioned in the Insurance Coverage? You will receive the total insurance coverage amount stated in the email accompanying your shipping label. Our policy guarantees no deductions from this amount, ensuring you are fully compensated for the insured value in an extremely unlikely case of loss or damage. We commit to honoring the exact figure specified in the initial communication, giving you transparency and confidence in protecting your valuable items.

 

Instructions For A Succesful Shipping Process

By adhering to these shipping guidelines, you can trust that your valuable jewelry or diamonds are protected from your hands to ours.

 

Packaging Guidelines

To ensure the utmost safety of your jewelry during transit, it is crucial to follow our specific packaging instructions:

• Double Boxing: Place your item inside an inner box, then position this inner box within a larger outer box. This double-boxing method helps cushion your valuables.
• Sealing: Securely tape all seams of both boxes to prevent any opening during shipping. Make sure the contents do not rattle inside the box to avoid damage.
• Discretion: Do not indicate on the outer packaging that the contents include jewelry or diamonds to prevent theft.

 

Shipping Method

For the shipping of your items, please adhere to the following guidelines:

• Authorized Locations: Ship your package exclusively through a FedEx Office or FedEx Ship Center to ensure it is handled directly by FedEx employees. If you need assistance finding a nearby FedEx location, please get in touch with us.
• Prohibited Locations: Avoid using FedEx Drop Boxes, FedEx OnSite, or any other locations not staffed by FedEx employees, as these do not meet our security standards.

 

At FedEx

When you drop off your package at FedEx, it is essential to:

• Receipt Confirmation: Obtain a receipt confirming that FedEx has taken possession of your item. Our insurance coverage begins the moment your package is logged by FedEx, providing assurance from the start of its journey.

 

Upon Arrival

Once your package reaches our facilities, we take the following steps to confirm its safe arrival and assess its value:

• Unboxing on Camera: We meticulously document the opening of your package on camera. This ensures transparency and verifies that your items have arrived undamaged and as described.
• Evaluation and Offer: Our experts will promptly evaluate your items and make you an offer. You will then have the opportunity to accept or reject this offer.
• Return Policy: If you choose not to accept our offer, we will return your items to you at no additional cost, ensuring a risk-free process.

 

Our Proof Of Insurance

 

 

About Berkley Asset Protection

Berkley Asset Protection is a specialized insurance provider known for its commitment to safeguarding high-value assets. Established as part of the esteemed W.R. Berkley Corporation, a Fortune 500 company, Berkley Asset Protection brings expertise and reliability crucial when dealing with valuable personal and commercial assets. They focus on providing comprehensive insurance solutions that cater specifically to clients who require protection for high-value items.

Berkley Asset Protection offers tailored insurance policies that cover a wide range of valuable assets, from fine art and jewelry to precious metals and other high-end commodities. Their approach ensures that each client receives coverage that is not only comprehensive but also suited to the unique characteristics and risks associated with their valuable possessions. With Berkley Asset Protection, clients can trust that their valuable assets are covered by a leader in the industry, known for its thorough understanding of the complexities involved in insuring high-value personal and commercial assets. You can find out more here.