Guarantees & Policies

 

Guarantees & Policies

 

Melee Diamonds

1). All of our diamonds are natural diamond. All diamonds are checked and tested thoroughly using the DeBeers Synth Detect machine before being put into stock for sale. We take great pride in ensuring that we screen 100% accurately for lab grown diamonds. Should you ever find that a diamond you received from is synthetic you can return the item to us for a full credit. 

2). Return of melee that has been invoiced must be done so within 30 days of invoicing or will be subject to a $50 restocking fee. 

3). Melee memos are 7 days. We do not offer long term melee memos.  After 7 days, the diamonds should be purchased or returned. 

 

Certified Diamonds 

1). All our certified diamonds are graded and certified by GIA. 

2). Our GIA certified diamonds are listed on Rapnet showing the memo price and cash price. We do not negotiate or take offers for our diamonds. 

3). To receive the cash price, payment of the diamond must be received within 7 days of memo date. 

After 7 days purchased diamonds are invoiced on 30 day terms. 

4). Certified diamond memos are 7 days. We do not offer long term memos for certified diamonds. After the 7 days, the diamonds should be purchased or returned. 

5). Original GIA Certificates are released when the diamond has been purchased and the diamond has been invoiced. 

 

Jewelry

1). White Pine jewelry comes with a 1 year warranty from date of purchase for any manufacturing defect.

2). Reasons that would negate the warranty would include:

Any alteration of any kind to the piece (i.e. ring sizing, replacement of original diamonds or gemstones, redesign of the piece, etc.) 

Excessive wear and tear that has caused physical damage to the piece.

3). Return of jewelry items that have been invoiced must be done so within 30 days of invoicing or will be subject to a $50 restocking fee. 

Fully paid for jewelry items that are past the 30 day window can be stock-balanced against a new purchase of jewelry product on a 4-1 basis.  (So for the sake of clarity, if $5000 is being returned, $20,000 of new jewelry needs to be purchased at the same time).

4). Jewelry memos are 30 days. After 30 days, the jewelry should be purchased or returned.  We offer long-term jewelry memos on a case by case basis. 

 

Shipping

1). White Pine ships all items FedEx, either overnight for $27 or 2nd day for $15(only available for packages of $800 value or less).  All packages are fully insured.

2). Customers are responsible for shipping charges when purchasing an item. 

3). White Pine does not supply return shipping labels.  Customers are responsible for shipping and insurance for all products that are being returned. 

 

Payments

1). Payments are due as specified on the invoice.  Calculated by taking the invoice date and adding the number of days specified in the terms section of the invoice.

2). Payment methods: Payments can be made by:

i). Check.

ii). ACH – on request, at no charge, we can send a QuickBooks link for payment by electronic check.

iii). Credit Card – on request we can send a QuickBooks link for payment by credit card, these payments will be subject to a 3.5% credit card fee.

3). Late payments - Invoices that are not paid by the due date are subject to:

 i). A late fee of $50 per invoice.

ii). Interest accruing from the due date at 1% per month.

iii). All of our reasonable collection costs, including attorney and collection agency fees.