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Frequently Asked Questions
We have a hassle free return policy. If you need to return your diamonds for whatever reason, whether the size was off, the quality was not up to standard, you have extra diamonds, or you just need to swap out for something else, whatever the case may be, White Pine Wholesale accepts all returns of diamonds at no incurred cost to you.
There are several ways to order recycled melee diamonds from us. i. Website - Click here to visit our melee diamonds page where you can enter exactly what you need. ii. Phone - Call us at 646-758-0255 and one of our team members would be happy to assist with getting your diamond order placed. iii. Email - Send an email to sales@whitepinediamonds.com with the shape, millimeter size, either stone count or carat weight, and color/clarity of what you need and we'll get back to you as soon as we can confirming your order
We offer FedEx next day delivery for $35 or FedEx 2nd day delivery for $17. 2nd Day delivery is only available for orders under $1000. Anything exceeding $1000 in value is shipped for next day delivery. Canadian shipments are $100 and rest of world shipments are quoted per order.
We offer same day pickup for our local New York City customers. All other customer we ship orders the same day they are received so you will either receive your order the next day. We do have a 4pm Eastern shipping time cutoff, so orders received after that deadline may not ship that same day.
We take several forms of payment. Check, cash, bank wire, credit/debit card, or electronic checks. If you wish to pay via credit card there is a 3.5% surcharge added on. Please also note you are responsible for any additional bank charges with regards to wire transfers.
No, melee prices are listed on a per carat basis and are not negotiable.
White Pine Wholesale is one of the leading recycled diamond and jewelry companies in the industry. Our experts have over 50 years experience in the industry and have built many meaningful relationships and partnerships with some of the leading figures in the industry. We also like to let our customers vouch for us, Click to see the reviews our customers have left us.
The majority of our melee diamonds are natural recycled diamonds. These diamonds are ethically sourced from across the jewelry industry. We buy from businesses that buy back from the public such as jewelers, pawn shops and at diamond auction. In addition, we buy from jewelry brands/manufacturers who are looking to close out of their stock.
Our diamonds are VG or EX cut by GIA standards. After purchase, we assort all diamonds very carefully and any diamonds that do not meet this standard are sent to our factory for re-manufacture. All re-manufacturing is done at our factory in India.
Our melee diamond price card is for G/H color diamonds. We are very selective in the diamonds used in our melee program. If you need higher or lower colors we can accommodate that request upon request. DEF color would be a 10% premium higher than the prices on the price card, and IJ color is a 10% discount from the prices on the price card.
As a recycler of natural diamonds, we take the utmost care and time to thoroughly test all of our diamonds. We do this using the DeBeers Synth Detect machine. Each parcel of diamonds goes through several checks before ever being put into stock. We check all parcels before purchasing, when they return from being recut, and when we get returns from customers. We stand by our product and go the extra mile to ensure that our diamonds are 100% natural.
We charge a 5% premium for ordering 5 or more stones with matching millimeters in our 1/5th size parcels and larger. The reason being is that most people tend to order the prime sizes in a parcel, which generally speaking are the larger millimeter and higher carat weight stones in that size range, which have value than the smaller stones.
When we are buying pointers by size range, they come in a variety of millimeter sizes and weights (i.e 1/5s range from 0.17cts-0.22cts). Each size range has “prime sizes” and “off sizes”. We will sell through the prime sizes of the parcel and be left with the off sizes of the parcel. In order to clear out our stock and make room for new fresh goods, we will sell these off sizes at an extremely competitive price, usually for a loss. To balance out the cost of the parcel, this is why we charge a premium for 5 or more diamonds with matching millimeters in the pointers.
You can email orders@whitepinediamonds.com to request a price card, or you can visit our website and see our melee price card under the melee diamonds section of the diamonds tab or click here.
Almost all orders are fulfilled using recycled diamonds. We repurpose as much of the diamonds that we buy as we can in our melee stock and jewelry production. There are exceptional circumstances where we must fill in from the market for special orders or requests. We offer customers who exclusively require recycled diamonds the option to do so.
We offer several different fancy shapes including princess cuts, marquise, tapered and straight baguettes, ovals, emeralds, and pear shapes. We also have a great selection of matched fancy pairs that make perfect side stones for custom rings or pair of earrings - shapes include half-moons, trapezoids, bullets, kites, pears, emeralds, radiants, ovals, pie slices, and baguettes.
No - whether you need 1 stone or 1000 stones, you can order the exact number of diamonds you need for your project and production.
On our website! View the latest acquisitions and closeout jewelry in the Estate & One-of-a-Kind section and our line of essential diamond jewelry in the Essential Diamond Jewelry section. Alternatively, you can make an appointment with of our sales reps who will visit you in person or make a virtual appointment by emailing us at sales@whitepinediamonds.com
Yes. You must create an account, which can easily be done by providing your name, phone #, email, and business name to access prices online.
Our estate and one of a kind jewelry comes from manufacturer closeouts and consumer buyback from retailers, jewelry auctions, and estates. Our essential diamond jewelry line is manufactured locally in New York using recycled diamonds.
All of our certified diamonds come with a GIA grading report.
We allow customers to work with certified stones on a 7 day memo.
We offer a 3% discount for COD payment or Net 30 days.
Split prong, Prong, Bezel, Channel, Pave.
Once the CAD is complete, production usually takes 7-10 days. This includes casting, polishing, setting and finishing.
Yes, we can provide a detailed estimate in advance of production.
Yes, all production work is warranteed 1 year from delivery.
We offer stone setting/replacement, ring resizing, polishing and finishing..
Up to 1 business week. We generally say expect your jobs to be completed within 1 week of White Pine receiving your item(s) for repairs/setting.
Unfortunately, not. Repairing other people’s production is very tricky, we can not be responsible for the original makers poor craftsmanship. For this reason, we can only be responsible for the specific work that we do. So, for example if we re-attach a chain, we can not be then responsible if a stone falls out at a later date. In addition, if we work on something it is very possible that additional problems are found.
Provide White Pine with either a replica image, sketch, or detailed description of the piece you’re trying to create. You can email us at orders@whitepinediamonds.com
It can take 3-5 days to receive your CAD and an additional 10-14 days once the CAD is approved for you to receive the finished product. Very complex pieces can take longer, but we can discuss this in advance of the project.
Engagement Rings, Bands, Pendants, Earrings, Complex pieces – we can make complex pieces with custom designs.
Sorting jobs take anywhere from 2-4 weeks to complete, depending on the volume of the assortment.
We charge per carat based on size, please email info@whitepinediamonds.com for the latest price list.
No minimum amount – send us whatever parcel you need sorted along with instructions of how you’d like our expert gemologists to sort the parcel for you.
You can visit our website and fill out our “Sell Your Diamonds & Jewelry To White Pine” form, including any details of your item along with images, certificates, or appraisals. From there someone on our team will contact you and initiate the buying process. Email buying@whitepinediamonds.com with your item and any details available and someone on our team will respond to initiate the buying process.
No – White Pine only purchases natural polished diamonds. Any raw, uncut or lab-grown diamonds we will not offer on.
a. Loose Diamonds (certified and non-certified)
b. Melee diamonds
c. Gold and diamond jewelry (earrings, bracelets, bangles, pendants, necklaces, etc.)
d. Estate jewelry
e. Scrap gold
a. White Pine Wholesale will provide a shipping label for all items initially valued at $500 or more. Anything below the $500 minimum threshold must be self-shipped and insured.
b. If you do not accept our final offer, we ship your item back to you for next day delivery at no charge.
No, there are no hidden fees or commissions after you agree to our final offer. The total amount you agree to is the total amount you will receive from us.
Our gemologists have decades of experience working in the diamond and jewelry industry and specifically in the second-hand market and have their fingers on the pulse of the market. We keep our overhead extremely low, which allows us to offer more than some of our more visible competitors who spend very significantly on marketing and payroll.
a. Mailed check via USPS - Free
b. Zelle - Free (The Zelle account must be associated with a bank account, not a debit card).
If you would like a check, please include the mailing address.
c. Check sent via FedEx Overnight ($35 deducted from agreed amount)
d. Check sent via FedEx 2nd Day ($17 deducted from agreed amount)
e. Bank wire ($35 deducted from agreed amount)
