FAQ

 

Frequently Asked Questions

1. Where do your recycled diamonds come from?

We exclusively buy our goods from the trade. We buy from pawnshops, retailers, diamond dealers, and manufacturers. We do on occasion buy goods from the market to fill in if we are short supply in certain areas from trusted, ethically sourced diamond companies.

 

2. What are your diamond makes like?

Consistency and quality of our recycled diamonds is one of our main priorities and why our customer base remains loyal. Our recycled diamonds are exactly as advertised. We categorize our diamonds as Very Good to Excellent makes. The way maintain this standard is by recutting as many of the diamonds we purchase as possible at our factory before putting it into our stock. This process allows our customers to receive top quality recycled diamonds.

 

3. What color are your diamonds?

Our melee diamond price card is for G/H color diamonds. We are very selective in the diamonds used in our melee program. If you need higher or lower colors we can accommodate that request upon request. DEF color would be a 10% premium higher than the prices on the price card, and IJ color is a 10% discount from the prices on the price card.

 

4. How do I know your diamonds are natural and not lab-grown?

As a recycler of natural diamonds, we take the utmost care and time to thoroughly test all of our diamonds. We do this using the DeBeers Synth Detect machine. Each parcel of diamonds goes through several checks before ever being put into stock. We check all parcels before purchasing, when they return from being recut, and when we get returns from customers. We stand by our product and go the extra mile to ensure that our diamonds are 100% natural.

 

5. What if I don’t like some or all of what I received? 

We have a hassle free return policy. If you need to return your diamonds for whatever reason, whether the size was off, the quality was not up to standard, you have extra diamonds, or you just need to swap out for something else, whatever the case may be, White Pine Wholesale accepts all returns of diamonds at no incurred cost to you.

 

6. How can I place an order?

There are several ways to order recycled melee diamonds from us. i. Website - Click here to visit our melee diamonds page where you can enter exactly what you need. ii. Phone - Call us at 646-758-0255 and one of our team members would be happy to assist with getting your diamond order placed. iii. Email - Send an email to sales@whitepinediamonds.com with the shape, millimeter size, either stone count or carat weight, and color/clarity of what you need and we’ll get back to you as soon as we can confirming your order

 

7. Do you have any minimum order requirements? 

No! We do not have a minimum order requirement, you can order by individual stone count with the exact number of diamonds you need or by total carat weight.

 

8. Why is there a premium charged for ordering matched millimeters in the pointers (1/5ths and larger)? 

We charge a 5% premium for ordering 5 or more stones with matching millimeters in our 1/5th size parcels and larger. The reason being is that most people tend to order the prime sizes in a parcel, which generally speaking are the larger millimeter and higher carat weight stones in that size range, which have value than the smaller stones.

When we are buying pointers by size range, they come in a variety of millimeter sizes and weights (i.e 1/5s range from 0.17cts-0.22cts). Each size range has “prime sizes” and “off sizes”. We will sell through the prime sizes of the parcel and be left with the off sizes of the parcel. In order to clear out our stock and make room for new fresh goods, we will sell these off sizes at an extremely competitive price, usually for a loss. To balance out the cost of the parcel, this is why we charge a premium for 5 or more diamonds with matching millimeters in the pointers.

 

9. How do you ship your diamonds?

Per our insurance policy, all of our orders are shipped via FedEx Overnight Priority. For orders under $500 we offer a FedEx 2nd day delivery option. We also have Saturday delivery available as on option as well for $45.

 

10. When I place my order, how soon will it be ready?  

We offer same day pickup for our local New York City customers. All other customer we ship orders the same day they are received so you will either receive your order the next day. We do have a 4pm Eastern shipping time cutoff, so orders received after that deadline may not ship that same day.

 

11. What forms of payment do you accept?

We take several forms of payment. Check, cash, bank wire, credit/debit card, or electronic checks. If you wish to pay via credit card there is a 3.5% surcharge added on. Please also note you are responsible for any additional bank charges with regards to wire transfers.

 

12. Are the prices negotiable?

No, melee prices are listed on a per carat basis and are not negotiable.

 

13. How do I know White Pine Wholesale is a trustworthy supplier?

White Pine Wholesale is one of the leading recycled diamond and jewelry companies in the industry. Our experts have over 50 years experience in the industry and have built many meaningful relationships and partnerships with some of the leading figures in the industry. We also like to let our customers vouch for us, click here to see the reviews our customers have left us.